How SentientX handles WhatsApp campaign, client, and recipient information.

This Privacy Policy explains how SentientX WhatsApp Messaging collects, uses, stores, and protects information when clients use our website, client portal, WhatsApp campaign tools, template support, inbox, and related services.

Last updated: July 9, 2026

Short Summary

SentientX uses client and recipient information only to provide WhatsApp messaging services, manage approved templates, process campaign requests, maintain delivery records, provide support, and comply with platform and legal requirements. We do not sell recipient contact lists or campaign data.

Who We Are

SentientX WhatsApp Messaging is operated by SentientX Media. We provide managed WhatsApp campaign support, approved template setup, Excel contact upload, personalized messaging, campaign reports, and customer inbox support for businesses, institutions, training centres, service providers, and organizations.

Privacy contact: wwwsentientx@gmail.com or WhatsApp support at +91 90741 51461.

Information We Collect or Process

Client Account Data

Client email address, login-related account details, account status, SentientX coin balance, campaign access settings, and admin support notes.

Recipient and Excel Upload Data

Recipient phone numbers, names, and optional Excel fields uploaded by clients for campaign personalization, such as course, branch, enquiry source, date, or other client-provided fields.

Campaign and Template Data

Campaign names, approved template names, template language codes, message body, placeholder fields, recipient count, delivery status, read status, failed status, and Meta/WhatsApp error messages.

WhatsApp Inbox Data

Customer replies received through the WhatsApp Cloud API webhook, profile name if provided by WhatsApp, phone number, message type, message text, media identifiers, timestamps, and reply status.

Support and Enquiry Data

Messages sent to us through email, WhatsApp, social media, phone, or contact links, including the contact details and service requirements shared by the sender.

Technical Data

Basic logs needed to run the website and services, such as timestamps, error logs, device/browser information, and service usage records.

How We Use Information

To create and manage client access to the SentientX messaging portal.
To prepare, review, sync, and use WhatsApp-approved message templates.
To process campaign recipient lists uploaded or pasted by clients.
To personalize approved template fields before sending.
To send WhatsApp messages through the Meta WhatsApp Business Platform.
To show campaign status, delivery reports, read status, and failure reasons.
To receive and respond to customer replies in the WhatsApp inbox.
To maintain coin balance, billing, support, and service records.
To prevent misuse, spam, unauthorized access, and policy violations.
To comply with applicable law, platform policies, and legitimate business requirements.

Client Responsibilities

Clients are responsible for uploading or submitting only contacts who have agreed to receive messages or where the client has another valid basis to contact them. Clients must not upload purchased, scraped, or unauthorized contact lists.

Campaigns must use approved WhatsApp templates where required.
Recipients should have a clear way to opt out or request no further messages.
Clients must promptly remove recipients who object, opt out, or ask not to be contacted.
Clients should not include unnecessary sensitive information in Excel uploads or template fields.

WhatsApp and Meta Processing

WhatsApp messages are sent and received using the Meta WhatsApp Business Platform and related Cloud API services. Message delivery, template approval, number quality, business verification, and platform enforcement are controlled by Meta and WhatsApp. Their own terms and policies may also apply to WhatsApp users and businesses.

We store the operational records needed to provide the service, such as message status and campaign reports, but WhatsApp message transmission also depends on Meta's infrastructure and policies.

Storage, Security, and Access

SentientX uses cloud services such as Firebase and Google Cloud to operate authentication, database, hosting, functions, file import, logs, and related service infrastructure. Access to admin tools and operational data is limited to authorized users who need it to provide the service.

We use account authentication and role-based admin access where applicable.
We avoid publishing recipient lists or campaign data publicly.
We keep operational logs to troubleshoot delivery, webhook, and campaign issues.
No internet service can be guaranteed completely secure, but we take reasonable steps to protect data.

Data Sharing

We may share or process information only as needed for the service:

With Meta/WhatsApp to send, receive, and report WhatsApp messages.
With Firebase, Google Cloud, and related infrastructure providers used to operate the service.
With client-authorized staff or administrators for their own account and campaign records.
When required by law, security, fraud prevention, or platform compliance obligations.

We do not sell recipient phone numbers, Excel contact lists, or campaign records.

Retention and Deletion

We keep client, campaign, and delivery records for as long as needed to provide the service, maintain reports, resolve support issues, manage billing or coin balance, comply with platform/legal requirements, and prevent misuse.

Clients may request deletion of account or campaign data by contacting us.
Some records may be retained where required for legal, security, audit, billing, or dispute purposes.
Recipients can request removal from a client's future campaign lists by contacting the client or SentientX.
Deleted data may remain in backups or logs for a limited period before routine removal.

Opt-Out and Recipient Requests

Recipients who do not want to receive further WhatsApp messages can reply with words such as STOP, UNSUBSCRIBE, or a similar request, or contact us using the details below. We will help process opt-out requests where we can identify the relevant client or campaign.

Clients are expected to honor opt-out requests and remove recipients from future campaigns unless there is a valid reason to continue service-related communication.

Your Choices and Requests

Depending on the situation and applicable law, you may ask us to access, correct, update, restrict, or delete personal information handled by SentientX. We may need to verify the request and confirm whether the data is held by SentientX or by one of our clients.

If you are a recipient of a client campaign, we may direct you to the client that provided your phone number while also helping with opt-out or support where possible.

Children's Data

SentientX services are intended for business and institutional communication. Clients should not upload children's personal data unless they have proper authority, consent, and a lawful reason to send such communication. We do not knowingly provide services for tracking or behavioral profiling of children.

International Processing

Because the service uses cloud infrastructure and Meta/WhatsApp systems, information may be processed on servers located in India or other countries where our service providers operate. We use these providers to run the messaging service, hosting, authentication, reporting, and support workflows.

Changes to This Policy

We may update this Privacy Policy when our services, legal requirements, or platform requirements change. The latest version will be posted on this page with an updated date.

Contact

For privacy questions, account deletion, recipient removal, opt-out support, or campaign data requests, contact:

This policy is a practical privacy statement for SentientX services and is not a substitute for independent legal advice.